Refunds & returns

Last updated: October 18, 2026

Returns within 30 days

Within 30 calendar days after delivery, contact Yarndogs to request a return for an unused and undamaged item with its original accessories. This covers change-of-mind returns as well as other qualifying returns reviewed under this policy. Contact us before sending anything back with your order number. Yarndogs provides a prepaid return label for every qualifying return and charges no restocking fee. Do not send a package to the business correspondence address unless Yarndogs supplies the correct return address and instructions.

Quality, damage, wrong, missing, or mismatched items

If an item arrives damaged, defective, wrong, missing a piece, or materially different from its description, contact us promptly with the order number and clear photos. We will review the issue and provide the remedy required by applicable law and the circumstances. These rights are not limited by the change-of-mind conditions above.

Exchanges and cancellations

Yarndogs does not offer exchanges through this policy. Email promptly for a cancellation request; cancellation may not be possible after fulfillment or carrier handoff. If we cannot fulfill an order, we will provide a timely refund or other remedy required by applicable law.

Refund timing and method

After a qualifying return is received and inspected, the refund is initiated to the original payment method within 10 calendar days. Your bank or payment provider may need additional time to post the funds; Yarndogs cannot guarantee the posting date. We do not ask for complete card details or off-site payment to issue a refund.